Returns & Exchanges
At Wool and Company, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on all unused and unopened items. Please ensure that all products remain in their original packaging with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a unique Return Authorization number.
Package Your Items
Securely pack the unused products in their original shipping box or similar protective packaging to prevent damage during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your package.
Drop Off and Track
Hand over the package to your local postal carrier and keep your tracking number until we confirm receipt and process your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing